June 30, 2003
How the German Postal Service Is Serving the U.S. Army in Iraq
By FRANK DOHMEN, DER SPIEGEL
mericans
send about 50 tons of letters and packages every day to the
more than 130,000 U.S. soldiers in Iraq. This sensitive cargo
is being shipped there by the Deutsche Post (the German Postal
Service).
The rickety
Antonov has been standing on the red-hot taxiway in the Emirate
of Bahrain for almost 20 minutes. It is shortly after six
a.m., and the temperature outside has just reached the 95
degree mark when relief comes in a radio message from the
control tower: "The Americans have freed up a slot."
Flight DMX 0111 has clearance for take-off.
A few
seconds later the antiquated transport plane lumbers to the
runway and with an ear-splitting noise lifts off, heading
north. The crew consists of five ex-soldiers from Moldavia
and they are clearly nervous. Even for these former military
pilots Flight DMX-0111 presents an enormous challenge.
Without
radar, even without radio contact for part of the way, they
will be flying for a good 2 1/2 hours over extremely dangerous
terrain to one of the world's best-protected airports: the
former Saddam Hussein Airport in Baghdad.
The
pilots' objective is as unusual as the flight itself. The
five Moldavians in their veteran flying machine that dates
back to the nineteen-fifties are flying on assignment for
the Deutsche Post (the German Postal Service). Specifically
for its subsidiary DHL, operating worldwide, which has taken
on this risky task of delivering the soldiers' mail.
Two or
three times a day the aged plane, which comes from inventories
of the former Soviet army, works its way through the chaos
of tanks, helicopters, and U.S. soldiers. "This alone
is a minor miracle," says Pete Toghill, who is responsible
for DHL's involvement in Iraq.
The airport,
which lies on the outskirts of Baghdad (five million inhabitants),
is actually a strictly cordoned-off military zone and off-limits
to all non-military flights. Since the Americans occupied
the city in April, the airport has resembled an immense fortress.
The U.S. Army has hermetically sealed off the huge area from
the outside world with roadblocks and tanks. Civilians are
not admitted. Every few minutes there are landings by helicopters
and huge transport planes that look as though one could stow
away parts of a city in them. However, the air space is closed
to civilian planes.
Except
for the Antonov with the temporary DHL logo painted on its
side. After landing, the plane rolls matter-of-factly to an
isolated hangar where U.S. soldiers use forklifts to unload
huge containers full of packages and letters.
Americans
send off between 30 and 50 tons of mail every day to the soldiers
in Iraq. The wave of support from the home front, says a U.S.
Marine, is tremendous. Schoolchildren collect money in their
classrooms to buy sunscreen creams and electric fans; with
big promotional campaigns corporations donate blankets, shoes,
or beverages, and of course relatives and friends write innumerable
letters and postcards.
Yet these
millions of letters, goods, and packages are not being processed
by the U.S. Army itself, but rather by Deutsche Post's express
and logistics subsidiary DHL - in operations that are sometimes
hazardous.
DHL manager
Toghill says the only normal thing about the transports is
the pickup in the U.S. There the U.S. military transfers the
mail containers to the DHL shipping experts who transport
them to Bahrain by plane. DHL has had a large logistics base
in the emirate for years.
But the
site was inadequate for the enormous quantity of U.S. mail.
So DHL rented a vacant airplane hangar. There, about 40 employees
work around the clock, with huge lists, sorting the mail according
to the current whereabouts of the U.S. units.
Next,
the mountains of letters and packages are transported to various
U.S. bases, where they are distributed to the soldiers. Smaller
quantities of mail go to Afghanistan and Kuwait. However,
the majority of the mail is taken directly to Iraq by DHL
- by whatever means available.
Cities
like Basra in southern Iraq are serviced by DHL truck convoys
that drive the mail across the desert. Deliveries to northern
Iraq are made by truck from Jordan. "So far," Toghill
says, "we've been able to establish a direct air connection
only to Baghdad." But even that doesn't resemble a normal
flying operation.
The old
Antonovs keep requiring makeshift repairs. Even hard-boiled
DHL professionals like Toghill hold their breath when the
Moldavian crew calmly starts rewiring defective cockpit instruments
with a Swiss Army pocketknife at an altitude of 42,000 feet.
Moreover,
the military situation in Iraq has heated up again in recent
weeks. Some flights had to be canceled on short notice because
the Americans were warning of fighting and the possible use
of fighter planes. "Up to now," says Phil Armatage
who is the DHL manager in charge of security problems, "the
flights and convoys have not sustained any major damage."
One of the primary reasons for that is "the perfectly
functioning cooperation with U.S. soldiers."
This unconventional cooperation between U.S. troops and DHL
began during the Afghanistan campaign. Back then, Helen Edwards,
DHL project manager in Bahrain, recalls, the U.S. military
had a serious problem. Not enough transport capacity was available
for the millions of pieces of mail addressed to the soldiers.
It took weeks and months for some of the letters and packages
to reach their destination. Criticism of the sluggish delivery
system grew louder and louder in the U.S. and among the troops.
Finally
the U.S. military had no choice but to call in professional
help. But the two giant U.S. shipping companies, UPS and Fedex
- Deutsche Post Chief Klaus Zumwinkel's most serious worldwide
competitors - turned them down. Their transportation networks
in that region were inadequate to do the job, they said. And
in addition, DHL managers recall, the two U.S. companies felt
these flights were too dangerous.
That's
when DHL jumped in. "Only a few weeks later," Toghill
says, "the leased Antonovs were rattlingtoward Afghanistan.
Mail deliveries to the troops became appreciably faster."
Since the collaboration worked exceptionally well in the following
months, U.S. military officials also engaged the services
of DHL for Iraq - in spite of the grave tensions between Washington
and the German government.
DHL was
able to secure a basic contract with the U.S. military that
runs to 2005. Meanwhile, for an amount in eight figures, DHL
is now carrying not only Army mail, but also items and equipment
such as clothing and aid shipments for the civilian population.
Furthermore,
Deutsche Post's subsidiary, the first worldwide express and
logistics company, is also in a position to offer daily delivery
service for quite normal, non-military shipments to Baghdad.
Every day, the four DHL staff members stationed in Baghdad,
equipped with special U.S. military passes, drive civilian
Jeeps through the populous city delivering small packages
and letters.
Not a
job without danger. Almost every day, in more than 122 degrees
Fahrenheit heat, there are exchanges of gunfire between Iraqis
and obviously nervous U.S. soldiers who have moved by the
thousands into position in the maze of streets. Again and
again angry Iraqis stage spontaneous demonstrations. And the
U.S. soldiers have not yet been able to put a complete stop
to the looting of businesses and shops.
The volume
of non-military packages and letters delivered by DHL is still
quite modest. Only a few embassies and business firms have
so far availed themselves of the services offered by DHL.
In spite of that Toghill thinks that the expense and risk
are worthwhile. "Once government structures have been
established and the situation is more stable," he predicts,
"there will be a boom here."
DHL intends
to be prepared for it. And so the enterprising manager set
up his own DHL Letters and Packages Counter a month ago. He
is renting a corner area in the lobby of the Hotel Palestine
for 2,200 dollars a month and has put up a huge DHL sign there.
Three hurriedly recruited Iraqi employees have been installed
at two tables covered with yellow tablecloths.
Not only
can the numerous journalists staying at the hotel drop off
their express mail there. The counter is also used by embassy
staff and American sales representatives or companies to send
documents worldwide.
In
a few weeks Toghill even wants to open a big office in Baghdad,
bring his wife over, and expand DHL into the foremost express
and logistics enterprise in Iraq. Then the adventurous flights
of the decrepit Antonov planes will be a thing of the past.
A few
days ago at DHL headquarters in Brussels he obtained the green
light for the use of larger planes. By next week, instead
of the rickety Antonov, a modern DHL Boeing is expected to
glide into the military airport in Baghdad.
Translated by Margot Bettauer Dembo |