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Exploring
becoming a DHL Global Mail Client
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What service levels do you
offer?
See Services. |
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What minimum amount of mail
do I need in order to qualify to use DHL Global Mail
services?
Five pounds of accumulative material is the qualifying amount for
a pickup in most areas. We also have a program available for
smaller amounts, so please call client services at 877-616-MAIL
for more details. |
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If I have mail destined for
Latin America, will it be processed in Germany?
No, DHL Global Mail's network includes direct routings
to Latin America from the U.S. |
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Where are the DHL Global Mail Terminals located?
See Mail Terminals |
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What are the payment terms?
Payment terms are net 15 days. |
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What type of security measures
are in place to handle my mail?
To ensure that the appropriate security measures are taken for
our clients' mail, our pickup agents are bonded. In addition,
special cameras have been installed throughout our Mail Handling
Units to ensure, security. Finally, through our proprietary Mailtrak
system, we track each individual mail job in the Mail Terminals's, from
pickup of the mail until it is posted in the destination country.
Throughout the entire mail handling process, the Mailtrak system
can provide information about the current status of every Shipment
Airwaybill. As part of the total quality approach, there are
spot checks on addresses to check their accuracy to avoid undeliverable
items. |
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How can I receive a quote?
See Get a Quote. |
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How do I arrange an appointment
with a DHL Global Mail representative?
See Contact. |
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Who gives me vital information
on how to enter new markets abroad by direct mail?
See Direct Marketing Services
and Byline
Articles. |
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How can I streamline
my mailing through address hygiene?
See Additional Services. |
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DHL Global Mail Client Specifics
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What are your hours of operation? Can
I call on Saturday for a pickup?
All of our Mail Handling Units operate in processing mail 24/7.
You may call in for a pickup Monday through Friday 6:00 a.m.
to 1:00 a.m./Saturday 8:00 a.m. to 7:00 p.m.
Email: logistics@globalmail.com
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How do I prepare my mail for pickup?
First, we ask that all envelopes and packages be sealed (please
do not apply postage to the envelopes or packages). Second,
separate your mail by service type and place only
one service type in a mailbag. Third, we ask that there be
a clearly marked and signed Shipment Airwaybill accompanying
each service type (only one Shipment Airwaybill per service
type is necessary regardless as to how many bags or boxes
you might have). |
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Where do I find a Glossary
of International Mailing Terms?
See Mail Glossary. |
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Where do I find a list
of Return Mail Translations?
See Return Mail Translations. |
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How do I fill out a BOL?
See BOL Explanation. |
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Employment
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Where can I find out about
job openings/submit my resume?
Email: jobs@globalmail.com |
